Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website https://loomreach.ai ("Website") and services provided by LoomReach Limited ("Company", "we", "us", "our"), a company registered in England and Wales under company number 16839451.

By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

2. Definitions

• "Services" means our AI automation services, including but not limited to AI Sales, AI Marketing, AI Operations, voice assistants, chatbots, content generation, and related consulting services.
• "Client" means any individual or business entity that engages our Services.
• "Deliverables" means the outputs, reports, and materials we create as part of our Services.
• "User" means any person who accesses our Website.

3. Services

3.1 Service Description

We provide AI-powered marketing and sales automation services, including:

• AI Voice and Chat Assistants
• LinkedIn Lead Generation
• SEO Content Generation
• Email Outreach Automation
• Pinterest Marketing Automation
• RAG Agent Systems
• E-commerce Optimization

3.2 Human-in-the-Loop

Our services utilize AI technology with human oversight ("Human-in-the-Loop Protocol"). While we strive for accuracy, AI-generated content may require review and editing. Clients are responsible for final approval of all content and communications.

3.3 Service Agreements

Specific service terms, pricing, deliverables, and timelines will be outlined in a separate Service Agreement or Statement of Work. In case of conflict, the Service Agreement takes precedence over these general Terms.

4. Fees and Payment

4.1 Pricing

Our fees are set out in your Service Agreement. All prices are quoted in GBP unless otherwise stated and are exclusive of VAT where applicable.

4.2 Payment Terms

• Setup fees are due before work commences
• Monthly retainers are due on the first of each month
• Project fees are due as specified in your Service Agreement
• Invoices are payable within 14 days unless otherwise agreed

4.3 Late Payment

Late payments may incur interest at 8% above the Bank of England base rate (in accordance with the Late Payment of Commercial Debts (Interest) Act 1998). We reserve the right to suspend services for overdue accounts.

5. Intellectual Property

5.1 Our IP

We retain all intellectual property rights in our proprietary systems, methodologies, tools, and pre-existing materials. Nothing in these Terms transfers ownership of our IP to you.

5.2 Client IP

You retain ownership of your pre-existing materials, brand assets, and data that you provide to us.

5.3 Deliverables

Upon full payment, we grant you a non-exclusive, perpetual license to use the Deliverables for your business purposes. We may retain copies for our records and portfolio (unless you request otherwise in writing).

6. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws (UK GDPR, EU GDPR).

Where we process personal data on your behalf, we will enter into a Data Processing Agreement as required by law.

7. Confidentiality

Both parties agree to:

• Keep confidential information secret and secure
• Not disclose confidential information to third parties without consent
• Use confidential information only for the purposes of our engagement
• Return or destroy confidential information upon request

These obligations survive termination of our agreement for a period of 2 years.

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

• We will perform Services with reasonable skill and care
• We have the right to provide the Services
• Our Services will materially conform to any agreed specifications

8.2 Disclaimers

To the maximum extent permitted by law:

• Our Website is provided "as is" without warranties of any kind
• We do not warrant that our Website will be uninterrupted or error-free
• We are not responsible for third-party services or platforms

9. Limitation of Liability

9.1 Cap on Liability

Our total liability to you for any claims arising from these Terms or our Services shall not exceed the total fees paid by you to us in the 12 months preceding the claim.

9.2 Exclusions

We shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunity
• Damages arising from your misuse of our Deliverables
• Third-party platform changes, downtime, or policy violations

9.3 Preserved Rights

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your use of our Deliverables
• Your violation of any third-party rights
• Content you provide to us that infringes others' rights

11. Term and Termination

11.1 Term

These Terms apply from when you first access our Website or engage our Services and continue until terminated.

11.2 Termination

Either party may terminate Services:

• With 30 days written notice (or as specified in Service Agreement)
• Immediately if the other party materially breaches these Terms
• Immediately if the other party becomes insolvent

11.3 Effect of Termination

Upon termination:

• You must pay all outstanding fees
• We will deliver any completed work
• Both parties must return confidential information
• Provisions that should survive will continue (e.g., IP, confidentiality, limitation of liability)

12. Website Use

12.1 Acceptable Use

You agree not to:

• Use our Website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Scrape, copy, or reproduce our content without permission
• Impersonate others or misrepresent your identity

12.2 Third-Party Links

Our Website may link to third-party websites. We are not responsible for their content or practices.

13. Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, strikes, or government actions.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any Service Agreement, constitute the entire agreement between us.

14.2 Amendments

We may update these Terms at any time. Continued use of our Website or Services constitutes acceptance of updated Terms.

14.3 Severability

If any provision is found invalid, the remaining provisions remain in effect.

14.4 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

14.5 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations to a successor entity.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For EU consumers: You may also have rights under the laws of your country of residence and may bring proceedings in your local courts.

16. Contact Us

For questions about these Terms:

LoomReach Limited
Company No. 16839451
Email: hello@loomreach.ai
Address: Milton Keynes, United Kingdom