LoomReach is a London-based digital studio that designs, builds and automates the systems modern businesses use to grow. These terms cover both your use of our website at https://loomreach.ai and our provision of services to you, so you know where you stand whether you are browsing, enquiring or working with us.
About us
This website and our services are provided by LoomReach Limited (trading as “LoomReach” and “LoomReach.ai”, “we”, “us” or “our”), a private limited company registered in England and Wales.
- Company number: 16839451 (registered in England and Wales).
- Registered office: 411 Oxford Street, Office 1.01, London, W1C 2PE, United Kingdom.
- Email: loomreach@loomreach.ai
- Phone: +44 7939 304 897
- Website: https://loomreach.ai
We are not a member of any regulated profession in relation to the services described here. We are not currently registered for VAT; where VAT becomes chargeable, we will add it and show our VAT registration number on our invoices. Our services include website design, product build, branding, growth systems, marketing and sales automation, custom CRM builds, AI workflows and AI consulting, lead generation, and LinkedIn outreach automation.
These terms should be read together with our Privacy Policy and our Cookies Policy. The current version of these terms is always available at https://loomreach.ai/terms-and-conditions/.
These terms are written primarily for business clients. If you are a consumer, please see the Consumers section below, which sets out additional rights that apply to you; nothing in these terms affects your non-excludable statutory rights.
Website terms — acceptance
By accessing or using our website you confirm that you accept these terms and that you agree to comply with them, together with our Privacy Policy and Cookies Policy. If you do not agree to these terms, you must not use our website.
We may revise these terms at any time by updating this page. The version that applies is the one in force when you use the site or when a services contract is formed. Please check this page from time to time to take notice of any changes.
Licence to use the site and our intellectual property
We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use our website for your own personal or internal business purposes, in accordance with these terms.
All content on the website — including its design, layout, text, graphics, code, structure, look and feel, branding, logos, trade marks, and the names “LoomReach” and “LoomReach.ai” — is owned by or licensed to us and is protected by intellectual property laws. Except as expressly permitted by these terms or by law, you must not:
- copy, reproduce, republish, download, post, transmit or distribute any part of the website;
- frame, mirror or embed any part of the website on another site;
- scrape, data-mine, harvest or systematically extract content from the website; or
- use any of our content, branding or trade marks for commercial purposes without our prior written consent.
All rights not expressly granted to you are reserved.
Acceptable use
You agree to use our website only for lawful purposes. You must not:
- use the site in any way that breaches any applicable law or regulation, or that is fraudulent or has any unlawful or harmful purpose;
- introduce or transmit any virus, worm, trojan or other malicious or technologically harmful material;
- attempt to gain unauthorised access to the site, the server on which it is stored, or any connected server, computer or database;
- interfere with, damage or disrupt the website or its security (the site is monitored and protected by Wordfence, which may log IP addresses); or
- use any automated system, bot, robot or scraper to access the site (our forms are protected by Google reCAPTCHA), or otherwise infringe the rights of any third party.
We may suspend, restrict or withdraw your access to the website, without notice, if we reasonably believe you have breached these terms.
Your submissions
When you submit an enquiry through our contact form, we collect your name, email address, an optional phone number and your message. By submitting content to us, you:
- warrant that the information you provide is accurate, lawful and does not infringe the rights of any third party; and
- grant us a licence to use that content for the purpose of responding to you and taking any steps you request prior to entering into a contract.
We handle the personal data you submit in accordance with our Privacy Policy.
Third-party links
Our website may contain links to third-party websites and resources. These links are provided for your convenience only. We do not endorse, control or accept responsibility for the content, products, services or availability of those external sites, and your use of them is at your own risk and subject to their own terms.
Website availability
Our website is provided on an “as is” and “as available” basis. We do not guarantee that the site, or any content on it, will always be available, uninterrupted, timely, error-free or secure. We may suspend, withdraw, discontinue or change all or any part of the website without notice, and we will not be liable to you for doing so. This is subject to the obligations and liabilities that cannot lawfully be excluded (see Website liability and Limitation of liability below).
Website liability
This section applies to your use of the website (which is provided free of charge and for general information). Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
Subject to that, to the fullest extent permitted by law, we exclude all conditions, warranties, representations and other terms that might otherwise apply to the website, and we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with your use of, or inability to use, the website, or your reliance on any content on it. The content of our website is provided for general information only and does not constitute professional advice on which you should rely.
Services terms — how we form a contract
This and the following sections govern the services we provide to clients.
Information, prices and quotes on our website are an invitation to treat and do not constitute a binding offer. A services engagement is formed as follows:
- we discuss your requirements and provide a proposal, statement of work or written quote (a “Proposal”) describing the services, deliverables, fees and timetable;
- you accept the Proposal in writing (for example by email), or by conduct or by payment of any deposit or invoice; and
- a binding contract is formed only when we confirm our acceptance in writing. At that point the Proposal and these terms together form the contract between us (the “Contract”). If there is any conflict, the Proposal prevails over these terms for that engagement.
The Contract is concluded in English, and English is the only language offered. We will keep a record of the Proposal and our acceptance, and a copy is available to you on request, but we do not file the Contract in a manner that makes it independently accessible to you. Before you accept a Proposal, you can identify and correct any input errors by reviewing the Proposal and contacting us at loomreach@loomreach.ai to amend it before acceptance.
Where you place an order by electronic means, we will acknowledge receipt of your order without undue delay and by electronic means. Your order and our acknowledgement are deemed to be received when the parties to whom they are addressed are able to access them.
Scope, changes and revisions
The scope of each engagement is defined by the relevant Proposal. Our services may include website design, product build, branding, growth systems, marketing and sales automation, custom CRM builds, AI workflows and AI consulting, lead generation, and LinkedIn outreach automation, as specified in the Proposal.
Change control
If either party wishes to change the scope, deliverables or timetable, the change must be agreed in writing. We will tell you whether the change affects the fees or timescales, and any agreed change will be reflected in an updated Proposal or written change order. We are not obliged to start work on a change until it is agreed in writing.
Revisions
Unless the Proposal states otherwise, the fees include a reasonable number of revision rounds for the relevant deliverable, as set out in the Proposal. Further revisions, or revisions that fall outside the agreed scope, may be chargeable at our then-current rates and may affect the timetable.
Your responsibilities
To enable us to perform the services, you agree to:
- provide timely instructions, decisions, approvals, feedback, content, materials and access (including to accounts, systems and platforms) that we reasonably require;
- ensure that all information and materials you provide are accurate and complete; and
- obtain and maintain all consents, licences and permissions we need to perform the services.
You warrant that you own, or are validly licensed to use, all materials you provide to us — including any text, images, brand assets, prospect or outreach lists and other data — and that our use of them in providing the services will not infringe the rights of any third party or breach any applicable law, including data-protection law.
If our ability to perform the services is prevented or delayed by your act or omission, or by your failure to perform any obligation (a “Client Default”), we will not be liable for any resulting cost, delay or loss, we may adjust the timetable, and we may charge you for any reasonable additional costs we incur.
Fees, invoicing and payment
Our fees are set out in the relevant Proposal and may be charged on a fixed-price, retainer or time-and-materials basis, or a combination of these. Unless the Proposal states otherwise:
- we may require a deposit or stage payments before or during the work;
- we invoice on the basis stated in the Proposal (for example on acceptance, at agreed milestones, or monthly for retainers);
- invoices are payable within the period stated on the invoice or, if none is stated, within 14 days of the invoice date;
- payment is made by the methods stated on the invoice (such as bank transfer); and
- all fees are exclusive of VAT (which will be added if and when chargeable) and of reasonable expenses agreed with you.
If you do not pay an undisputed invoice by its due date, we may suspend the services and withhold delivery of any deliverables (including any transfer of intellectual property) until payment is received in full.
Late payment
This section applies to business clients only. If you do not pay an undisputed invoice by its due date, we reserve the right to charge interest and recover costs under the Late Payment of Commercial Debts (Interest) Act 1998, namely statutory interest at 8% per year above the Bank of England base rate, together with fixed-sum compensation and our reasonable costs of recovering the debt. We may instead charge interest at the same rate as a contractual remedy. These remedies do not apply to consumers.
Intellectual property in deliverables
Subject to full payment of all fees due under the relevant Contract, we assign to you the intellectual property rights in the bespoke deliverables we create specifically for you under that Contract, with effect from the date payment is received in full.
Until we have received payment in full, we retain all intellectual property rights in the deliverables, and any licence to use them is conditional on payment; we may withhold or revoke use of unpaid deliverables.
We retain ownership of all pre-existing and background intellectual property, including our tools, methods, know-how, frameworks, templates, libraries and software that we use or develop generally in providing the services (“Background IP”). To the extent any Background IP is embedded in or necessary to use the deliverables, we grant you a non-exclusive, perpetual, royalty-free licence to use it as part of those deliverables.
To the extent that any future intellectual property rights in the bespoke deliverables arise, we assign them to you (subject to full payment) by way of present assignment of future rights, and each party agrees to do such further acts and execute such documents as the other reasonably requires to give effect to this section.
Unless we agree otherwise in writing, we may identify you as a client and showcase the delivered work (including in anonymised or aggregate form where appropriate) in our portfolio, case studies and marketing.
Subcontractors and third-party platforms
We may use subcontractors and third-party platforms, services and tools (for example hosting, automation tools and LinkedIn) to perform the services. We remain responsible for the services we have agreed to provide.
Third-party platforms are provided subject to their own terms. You are responsible for your lawful use of any such platform, for any accounts you hold with it, and for any fees it charges. We are not liable for any change, suspension, restriction, outage or discontinuation of a third-party platform, or for any act or omission of a third-party provider outside our reasonable control.
Where we provide LinkedIn outreach automation or similar services, you acknowledge that such activity must comply with LinkedIn’s terms (which restrict much third-party automation) and with applicable law, including data-protection law and the Privacy and Electronic Communications Regulations (PECR). You are responsible for ensuring that your use of these services, and the prospect data you provide, is lawful.
Confidentiality
Each party may receive confidential information from the other in connection with the Contract. Each party agrees to keep the other’s confidential information confidential, to use it only for the purposes of the Contract, and not to disclose it to any third party except to its staff, advisers and subcontractors who need to know it and who are bound by equivalent obligations.
This obligation does not apply to information that: is or becomes public through no breach of these terms; was lawfully known to, or independently developed by, the receiving party; or is required to be disclosed by law, a court or a regulator. This section survives termination of the Contract.
Data protection
Each party will comply with applicable data-protection law. How we handle personal data is described in our Privacy Policy.
Where we process personal data on your behalf in providing the services — for example when delivering lead-generation, LinkedIn-automation, CRM and AI-automation services — we act as a data processor and you act as the data controller. In that case we will process the personal data only on your documented instructions, under a written data processing agreement containing the terms required by Article 28 of the UK GDPR. You warrant that you have a valid lawful basis, and have provided all necessary notices and obtained all necessary consents, for the personal data you provide to us and for the processing you instruct.
Where we carry out our own business-to-business prospecting, we act as a data controller, relying on legitimate interests as our lawful basis, and we comply with PECR in relation to electronic marketing.
Warranties
We warrant that we will perform the services with reasonable skill and care. Except as expressly set out in these terms, and to the fullest extent permitted by law, we exclude all other warranties, conditions and representations, whether express or implied, including any implied warranty of fitness for a particular purpose and any representation as to specific business outcomes or results (such as lead, response or conversion volumes). Nothing in this section affects your non-excludable statutory rights.
Limitation of liability (services)
Nothing in these terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded or limited under the Unfair Contract Terms Act 1977, the Consumer Rights Act 2015 or any other applicable law.
Subject to the paragraph above, and to the fullest extent permitted by law:
- we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, loss of revenue, loss of business, loss of contracts, loss of goodwill or loss of anticipated savings, or for any indirect, consequential or special loss, or for any loss of or damage to data or content (without prejudice to any non-excludable liability we may have under data-protection law); and
- our total aggregate liability arising out of or in connection with each engagement will not exceed the total fees paid by you to us under the relevant Contract in the 12 months immediately preceding the event giving rise to the claim.
The exclusions and the cap in this section are reasonable having regard to the nature of the services and the fees charged, and reflect a fair allocation of risk between us. This section does not apply to the extent it would deprive a consumer of rights that cannot lawfully be excluded.
Indemnity
You agree to indemnify us, and keep us indemnified, against all claims, demands, losses, damages, liabilities, costs and expenses (including reasonable legal fees) that we suffer or incur arising out of or in connection with:
- any materials, data or instructions you provide to us, in particular outreach or prospect lists and marketing content;
- your breach of any third-party platform’s terms or of any applicable law, including data-protection law and PECR; and
- your infringement of any third party’s intellectual property or other rights.
This indemnity does not apply to a consumer to the extent it would override rights or protections that cannot lawfully be excluded.
Term and termination
The Contract continues for the term set out in the Proposal, or until the services are completed. In addition:
- either party may terminate an ongoing or retainer engagement for convenience on the notice period stated in the Proposal or, if none is stated, on 30 days’ written notice;
- either party may terminate the Contract immediately on written notice if the other commits a material breach which is not capable of remedy, or which it fails to remedy within 14 days of being asked to do so in writing; and
- either party may terminate the Contract immediately on written notice if the other becomes insolvent, enters any insolvency or bankruptcy process, or ceases (or threatens to cease) to carry on business.
On termination, you must pay for all services performed, and all committed costs incurred, up to the date of termination. Termination does not affect any rights or liabilities that have already accrued. Any provisions intended to survive termination — including those on intellectual property, confidentiality, data protection, payment, limitation of liability and indemnity — continue in force. Intellectual property in deliverables transfers to you only once all relevant fees have been paid in full.
Force majeure
We will not be in breach of these terms, nor liable for any delay or failure to perform (other than an obligation to pay money), caused by any event or circumstance beyond our reasonable control, including war, terrorism, civil unrest, epidemic or pandemic, natural disaster, fire or flood, strikes or other industrial action, failure of utilities or telecommunications, and failures of third-party platforms or hosting providers. We will notify you of the event and, if it continues for more than 30 days, either party may terminate the affected Contract on written notice.
General
No partnership or agency
Nothing in these terms creates any partnership, joint venture, employment or agency relationship between us. Neither party may bind the other.
Assignment and subcontracting
We may assign, transfer or subcontract any of our rights or obligations under the Contract. You may not assign or transfer any of your rights or obligations without our prior written consent.
Entire agreement
The Contract (comprising the Proposal and these terms) constitutes the entire agreement between us in relation to its subject matter and supersedes all prior discussions and arrangements. Each party acknowledges that it has not relied on any statement or representation not set out in the Contract; but nothing in this section limits or excludes any liability for fraud or fraudulent misrepresentation.
Variation
No variation of the Contract is effective unless it is in writing and signed (or otherwise agreed in writing) by both parties.
No waiver
A failure or delay in exercising any right or remedy is not a waiver of that or any other right or remedy, and no single or partial exercise prevents any further exercise.
Severance
If any provision of these terms is or becomes invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it valid; if that is not possible, it will be deemed deleted, and the validity of the remaining provisions will not be affected.
Notices
Notices under the Contract must be in writing and sent by email to loomreach@loomreach.ai (for us) or to the email address you have provided (for you), or by post to our registered office at 411 Oxford Street, Office 1.01, London, W1C 2PE, United Kingdom.
Third-party rights
A person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms. This does not affect any right or remedy that exists, or is available, apart from that Act.
Consumers
This section applies if you are a consumer (an individual acting wholly or mainly outside your trade, business, craft or profession). We primarily serve business clients, but where you contract with us as a consumer the following applies.
Nothing in these terms affects your statutory rights that cannot lawfully be excluded, including your rights under the Consumer Rights Act 2015.
Right to cancel
Where you enter into a contract with us for services at a distance, you have the right to cancel within 14 days of the day the contract is entered into, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason. To cancel, you must inform us of your decision by a clear statement — for example by emailing us in writing at loomreach@loomreach.ai within that period. You may use the model cancellation form, which we will provide on request, but you do not have to.
If you ask us to begin the services during the cancellation period and then cancel, you must pay for the services we have provided up to the point of cancellation, in proportion to the full contract. You lose the right to cancel once the services have been fully performed, where performance began with your prior express consent and your acknowledgement that you would lose the right to cancel on full performance.
Dispute resolution
If you have a complaint, please contact us first using the details in Complaints below. Please note that the EU Online Dispute Resolution (ODR) platform is no longer available to UK traders and has been decommissioned, so we ask you to raise any complaint with us directly via our internal complaints process rather than through that platform.
Complaints
We want you to be happy with our website and our services. If something is not right, please contact us at loomreach@loomreach.ai or by phone on +44 7939 304 897. We will acknowledge your complaint within a reasonable time of receiving it and work with you in good faith to resolve it before any formal proceedings are started.
Governing law and jurisdiction
These terms, the Contract, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
If you are a consumer, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may also be able to bring proceedings in the courts of the country in which you live.
How to contact us
You can reach us at any time:
- Email: loomreach@loomreach.ai
- Phone: +44 7939 304 897
- Post: LoomReach Limited, 411 Oxford Street, Office 1.01, London, W1C 2PE, United Kingdom