AI 24/7 Voice & Chat Assistants for Sales and Support

Never miss another lead. Never leave a customer waiting.

Your competitors answer calls at 3 AM. Your prospects expect instant replies on weekends. Your support team is drowning in repetitive questions while high-value opportunities slip through the cracks. LoomReach deploys intelligent AI voice and chat assistants that handle sales inquiries, qualify leads, and resolve support tickets—around the clock, in multiple languages, without adding headcount.

These aren't scripted chatbots that frustrate customers. Our AI assistants understand context, adapt to tone, and escalate complex issues to humans when needed. They integrate with your CRM, learn your products, and improve with every conversation.

• Cut support costs by 60-70% while improving response times from hours to seconds
• Capture 40% more qualified leads by engaging prospects the moment they show interest
• Handle 80% of routine inquiries automatically—freeing your team for high-value conversations
• Deploy in 5-7 days—not months—with full CRM integration and custom training

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Who This Service Is For

This service is built for growing businesses that have outgrown manual customer communication but aren't ready to hire a full call centre team. If your sales team spends more time answering "What are your prices?" than closing deals, or if your support inbox is a graveyard of slow responses and missed opportunities, you're in the right place.

We work best with companies that have established products or services, predictable inquiry patterns, and a genuine desire to improve customer experience—not just cut costs. Whether you're handling 100 conversations a month or 10,000, the economics work when you're ready to scale without scaling payroll.

• E-commerce founders and operations managers dealing with repetitive order status and return inquiries
• SaaS companies with free trial users who need onboarding guidance at all hours
• Professional services firms (legal, accounting, consulting) fielding initial client inquiries
• Healthcare and wellness businesses managing appointment scheduling and FAQs
• Real estate agencies and property managers handling viewing requests and tenant questions
• B2B sales teams that need to qualify inbound leads before routing to closers
• Multi-location businesses requiring consistent customer experience across branches

The Reality Before AI Assistants

If any of this sounds familiar, you're not alone. These are the exact frustrations that drive businesses to automate their front-line communications—and the problems our clients consistently cite before working with us.

• Your team wastes 15+ hours per week answering the same five questions: "What are your hours?" "How much does it cost?" "Where's my order?"
• Hot leads go cold because nobody responded within the first hour—and your competitors did
• Support response times stretch to 24-48 hours, generating negative reviews and churn
• After-hours inquiries pile up overnight, creating Monday morning chaos
• Your best salespeople spend 60% of their time on low-quality leads that never convert
• International customers in different time zones feel like second-class citizens
• Hiring more staff isn't affordable, but quality is slipping as volume grows

A Typical Day Before LoomReach

Scenario 1: The Lost Weekend Lead
A high-intent prospect fills out your contact form at 11 PM on Saturday. They're comparing three vendors and ready to buy Monday. Your auto-reply says "We'll respond within 24-48 hours." By Monday morning, they've already signed with a competitor who called them back within 10 minutes using their AI assistant. You didn't even know they existed until it was too late.

Scenario 2: The Support Spiral
Your support agent starts Monday with 47 unread tickets. Thirty of them are variations of "Where is my order?"—questions your shipping system could answer instantly. By the time they get to the three genuinely complex issues requiring expertise, it's 4 PM. Customers with real problems waited all day while your trained professional manually copy-pasted tracking numbers.

The LoomReach Approach: AI Assistants Built for Revenue, Not Just Replies

We don't sell you a chatbot and wish you luck. LoomReach combines intelligent AI agents with strategic conversation design, CRM integration, and ongoing optimisation to create a system that actually moves your business metrics. Our assistants are trained on your specific products, policies, and brand voice—then connected to your existing tools so nothing falls through the cracks.

• Custom AI Voice Agent that handles inbound calls, qualifies leads, books appointments, and routes complex calls to the right team member with full context
• Intelligent Website Chat Widget that engages visitors based on behaviour, answers product questions, captures contact details, and triggers sales workflows
• Omnichannel Messaging Integration for WhatsApp, Facebook Messenger, Instagram DMs, and SMS—all managed from one dashboard
• CRM and Helpdesk Sync with Salesforce, HubSpot, Zendesk, Freshdesk, and other platforms—leads and tickets created automatically
• Knowledge Base Training on your FAQs, product documentation, pricing, and policies so the AI answers accurately from day one
• Smart Escalation Protocols that detect frustration, complex issues, or high-value opportunities and route to humans instantly
• Multilingual Support in 50+ languages without hiring native speakers
• Conversation Analytics Dashboard showing inquiry patterns, conversion rates, and opportunities for improvement

Before vs After: What Changes When AI Handles Your Front Line

The transformation isn't just about speed—it's about what your team can accomplish when they're freed from repetitive tasks. Here's what our clients typically experience within the first 90 days:

How We Deploy Your AI Assistants: A 5-Step Process

Step 1: Discovery and Audit (Days 1-2)

What we do: We analyse your current customer communication patterns, review your most common inquiries, audit your existing tools (CRM, helpdesk, phone system), and identify the highest-impact opportunities for automation.

What you receive: A detailed Communication Audit Report showing inquiry volumes by type, response time analysis, and a prioritised list of automation opportunities with projected ROI.

Time investment from you: One 60-minute strategy call plus access to your communication tools.

Step 2: Conversation Design and Knowledge Training (Days 2-4)

What we do: We design conversation flows for your top 20 inquiry types, train the AI on your product information, FAQs, and policies, and configure escalation rules based on your team structure.

What you receive: Complete conversation flow documentation, AI knowledge base populated with your information, and escalation protocol document.

Time investment from you: Provide existing documentation; one review call to approve conversation flows.

Step 3: Integration and Technical Setup (Days 3-5)

What we do: We connect the AI to your CRM, helpdesk, calendar, and communication channels. We configure the voice agent for your phone system and install chat widgets on your website.

What you receive: Fully integrated system with automatic lead capture, ticket creation, and appointment booking. All channels unified in one dashboard.

Time investment from you: Provide API access and admin credentials; one technical verification call.

Step 4: Testing and Launch (Days 5-7)

What we do: We run comprehensive testing across all channels, simulate edge cases, verify escalation protocols work correctly, and launch in production with close monitoring.

What you receive: Live AI assistants handling real customer inquiries, with the LoomReach team monitoring performance and making real-time adjustments.

Time investment from you: Brief testing participation; approval to go live.

Step 5: Optimisation and Ongoing Support (Ongoing)

What we do: We review conversation logs weekly, identify improvement opportunities, update knowledge bases as your products evolve, and provide monthly performance reports.

What you receive: Monthly Performance Report with conversation analytics, resolution rates, and recommendations. Continuous improvements without additional project fees.

Time investment from you: One 30-minute monthly review call; ad-hoc updates when products or policies change.

Features That Drive Business Results

Instant Lead Qualification

The AI asks the right questions, scores leads based on your criteria, and routes hot prospects directly to your sales team with complete context. What this means for revenue: Your closers spend time with buyers, not tyre-kickers. Clients typically see 25-40% improvement in sales conversion rates.

Natural Language Understanding

Unlike keyword-based bots, our AI understands context, handles typos, interprets intent, and responds conversationally. What this means for customer experience: Customers get helpful answers on the first try instead of frustrating "I didn't understand that" loops.

Sentiment Detection and Smart Escalation

The AI recognises frustrated or upset customers and routes them to humans before situations escalate. What this means for retention: Angry customers talk to people who can help; routine inquiries stay automated. You protect relationships while maintaining efficiency.

Voice AI with Human-Like Conversation

Our voice agents handle phone calls with natural speech patterns, appropriate pauses, and the ability to interrupt or be interrupted like a real conversation. What this means for caller experience: Customers don't feel like they're talking to a robot. Call completion rates and satisfaction scores remain high.

Unified Conversation History

Every interaction—voice, chat, email, WhatsApp—is logged in one place and synced to your CRM. What this means for your team: When a customer calls after chatting, the agent sees the full history. No asking customers to repeat themselves.

Automated Appointment Scheduling

The AI checks calendar availability in real-time, books meetings, sends confirmations, and handles rescheduling. What this means for operations: Eliminate scheduling back-and-forth. Qualified leads get meetings booked at 3 AM without human intervention.

Custom Brand Voice Configuration

We train the AI to match your communication style—formal, friendly, technical, playful—whatever fits your brand. What this means for brand consistency: The AI sounds like your company, not like generic customer service software.

Multilingual Support Without Multilingual Staff

Serve customers in their preferred language across 50+ languages with natural fluency. What this means for growth: Expand into new markets without hiring native speakers for support. International customers receive the same quality experience.

Proactive Engagement Triggers

The AI initiates conversations based on website behaviour—time on page, scroll depth, cart abandonment, pricing page visits. What this means for conversions: Engage prospects at the moment of highest intent. Clients see 15-30% increases in website conversion rates.

Compliance and Data Security

GDPR-compliant data handling, conversation logging for audit trails, and secure integration with your existing systems. What this means for risk management: Automate with confidence. Your data stays protected and your compliance requirements stay met.

Integrations and Compatibility

Our AI assistants connect with the tools you already use. We handle the technical integration so you don't need to involve developers or change your existing workflows.

CRM Platforms

Salesforce, HubSpot, Pipedrive, Zoho CRM, Monday.com, Airtable, and custom CRM systems via API.

Helpdesk and Ticketing

Zendesk, Freshdesk, Intercom, Help Scout, Front, and custom ticketing systems.

Communication Channels

Website chat (any platform), WhatsApp Business, Facebook Messenger, Instagram DMs, SMS/MMS, and phone systems (VoIP and traditional).

Calendar and Scheduling

Google Calendar, Microsoft Outlook, Calendly, and custom scheduling systems.

E-commerce Platforms

Shopify, WooCommerce, Magento, BigCommerce, and custom e-commerce systems for order status and product information.

Payment and Billing

Stripe, PayPal, and accounting systems for billing inquiries.

Integration approach: Most integrations are completed within 24-48 hours using secure API connections or native platform apps. Your existing data stays in your systems—we connect, we don't migrate. If you use a tool not listed here, we'll assess compatibility during the discovery phase.

Frequently Asked Questions

How does pricing work?

We structure pricing based on conversation volume and channels required. There's a one-time setup fee covering discovery, configuration, integration, and training (typically £1,500-4,000 depending on complexity). Ongoing costs are a flat monthly fee (starting at £99/month for basic chat, higher for voice and multi-channel) plus usage-based components for high-volume implementations. You'll receive detailed pricing after the discovery call based on your specific requirements. No hidden fees, no long-term contracts required.

How long until the AI is live and handling inquiries?

Most implementations go live within 5-7 business days from project start. Complex enterprise deployments with multiple integrations and custom requirements may take 2-3 weeks. We prioritise speed because we know every day without automation is money left on the table.

What does LoomReach need from our team?

We need access to your existing customer communication data (FAQs, common inquiries, product documentation), credentials for systems we'll integrate with (CRM, helpdesk, phone system), and availability for 3-4 short calls during setup. After launch, we need a monthly review call and prompt communication when products or policies change. Total time investment from your team: roughly 4-6 hours during setup, then 1-2 hours monthly.

Is our data secure? What about GDPR compliance?

Yes. All data is encrypted in transit and at rest. Conversation logs are stored securely and can be deleted on request. We're fully GDPR-compliant and can sign Data Processing Agreements. Our AI doesn't use your customer conversations to train models for other clients. For sensitive industries (healthcare, legal, finance), we can implement additional security measures and ensure compliance with sector-specific regulations.

How do you measure success? What KPIs should we expect to track?

We track and report on: Resolution rate (% of inquiries resolved without human intervention), response time (average seconds to first response), escalation rate (% of conversations requiring human handoff), customer satisfaction (post-conversation ratings), lead qualification rate (for sales use cases), cost per conversation, and channel-specific conversion metrics. You'll receive a monthly report with these metrics plus recommendations for improvement.

How does this compare to hiring more support staff?

A full-time support agent costs £25,000-35,000/year (salary plus benefits, management overhead, and training). They work 8 hours, 5 days a week, and handle maybe 50-100 conversations daily. Our AI handles unlimited conversations, 24/7, for a fraction of that cost. More importantly, the AI doesn't call in sick, doesn't need training when you launch new products (we update its knowledge base), and doesn't experience Monday morning backlogs. We don't replace your team—we handle the volume that would require hiring, so your existing people can focus on complex, high-value work.

What if the AI gives wrong answers or frustrates customers?

Three safeguards: First, we train the AI thoroughly on your actual information and test extensively before launch. Second, we configure confidence thresholds—if the AI isn't confident in an answer, it escalates to humans rather than guessing. Third, we monitor conversations continuously in the first weeks and tune responses based on real interactions. Our clients typically see customer satisfaction scores increase after deployment because response speed improves dramatically while accuracy remains high.

Stop Losing Leads to Slow Response Times

Every hour a prospect waits for a response is an hour they spend talking to your competitors. Every support ticket that takes 24 hours to resolve is a customer considering alternatives. Every 3 AM inquiry that sits until morning is money evaporating from your business.

The companies winning in 2025 aren't the ones with the biggest teams—they're the ones that respond first, consistently, around the clock. AI-powered voice and chat assistants aren't a "nice to have" anymore. They're the standard your customers expect and your competitors are already deploying.

LoomReach makes it simple: we handle the strategy, the technology, the integrations, and the ongoing optimisation. You get a 24/7 sales and support engine that qualifies leads, resolves tickets, and protects customer relationships while your team sleeps.

If you want to capture every lead the moment they show interest and cut your support costs by 60% or more in the next 90 days, let's map your AI assistant strategy.

Book Your Strategy Call Now

No pitch deck. No pressure. Just a 30-minute conversation to see if AI assistants make sense for your business and what results you can realistically expect.